Posts Tagged user experience

Things too cool to be silenced

It’s been really a lot this blog is now under silence due to my new home moving operations (more on this soon, promise) but I’ve recently been parte of a couple of things that are just too smart not to be written here.

Gabetti Real Estate map mash-up

Gabetti Map Search V.1.2

We just released the brand new map search for Real Estate listings on the Gabetti site; it’s a .NET application mounted on top of ViaMichelin API that you could use to look for an house in a specific area in Italy. The geodata are collected from the huge Gabetti listings database and placed straight on the cartography.

We’re actually in semi-private (you should be a registered Gabetti site user; registration at the site is public and free) BETA and are collecting users feedback to improve the application.

Uh, as a side note Gabetti is the first real estate company in Italy to have such an application.

Frontiers of Interaction 4

Frobntiers of Interaction 2008

This year the conference will talk about the more and more computerLESS World we’re living in. You can join us on Tuesday, July 1st from 9am to 5pm for a FREE DAY (lunch & breaks included) in Turin (Italy) (complete info on venue here).

My pal Leeander has really done a marvellous job for this year edition collecting a supa-dupa speakers frontline: Nicolas Nova, Bruno Giussani, Bruce Sterling, Elizabeth Churchill (Yahoo Inc.), and many more.

As said the conference is completely free but reistration is required; use your Yahoo id to subscribe on the Upcoming page.


My video introduction to Frontiers of Interaction 2008 from Matteo Penzo on Vimeo.

UPDATE: the conference has been a huge success; you can see all the talks video and the photos; we’ve been featured on a major Italian innovation newspaper and on Wired too!

Conclusions

I really feel bad not to have updated the blog in the latest weeks, but I had the chance to store a nice amount of things to say and still need to have the calm time to fix some aspects of my private life; that’s why don’t expect to find me here too soon.

Call to action: take part at Frontiers of Interaction and give a try to the brand new Gabetti Map Search.

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Back to paper

Back to paperAs those who regularly read these pages know I’m a guy of the Digital Era: I listen to MP3 music both at home and while on the move, I regularly wear a couple of cellphones, my alterego’s name is Blackberry, I own 3 computers (and regularly use each of them), the main method I get in touch with my parents is via Skype video, etc. etc.

But all these bits are starting pissing me off. I want some more Carbonium (or, better said, 6 athoms of Carbonium 10 athoms of Hydrogen and a twist of 5 athoms of Oxygen).

It all started in early last year. When I get rid of the ugly Word generated fax cover and switched to b-side of used A4 sheets and the use of a pen.

This simple operation boosted my performances when sending data via fax:

  • Since I don’t usually use Word templates I’ve always got the need to search for them. Now I don’t do it anymore.
  • Since your’re supposed to be creating a – ehm – good looking fax cover you should also give a proper form to what you’re writing. Now I grab my pen and wrote what I have in mind directly on the paper.
  • Some times the printer crashes, and I have to reprint the cover and wait for the printer doing its job. Now I just take the first used sheet I find and I’m ready to start.
  • And, most of all, I can draw cooler smiles then those you find in Word!!! :-) (actually cooler then those you find in WordPress too!)

But this was just the beginning. Then I received a present from one of our partners that definitely turned me on. A 365 days Moleskine diary. In full effect.

I’ve never owned a Moleskine book, but apparently all of my marketing/advertising/graphics/creative friends have one (Marcello, you know who you are), and I’ve always been kinda gelous of the particular feeling they have for their Moleskine.

Today I grabbed my beloved stylo and started copying all my meetings from the Outlook agenda to the Moleskine. What I loved more is the soft scraping sound the pen produces as the ink flow on the paper; it’s not a scheduler anymore, it’s a piece of me; an echo of my life tranferred on the Moleskine.

Wonderful.

Now I’ll tell you my friend what are my plans. I still need Blackberry and Outlook since they’re way too comfortable to be left behind. But the paper diary will become my preferred way of tracking appointments, it will be the first thing I’ll look at once in my office (just before opening my Bloglines account) and the last thing I’ll close before commuting to home.

Me, my stylo and my brand new Moleskine: technology for my own sake

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The long tail of helpdesk tickets

I should have had lunch with Leeander today to discuss the 2008 edition of The Interaction Frontiers, the innovation related seminar we co-produce each year. Just a few minutes before our appointment he SMSed me cancelling the lunch. After a while, while at lunch with my boss, I received a call from Leeander where he told me he was in a mess managing the calls after an article on Virtual Assistants (he’s an Interaction Design Director at Kallideas, and they actually produce VAs) on a major Italian magazine.

A Virtual Assistant is basically a 3D human-like interface that processes natural language (both spoken and typed) and is ahead of an artificial intelligence engine which takes information from a knowledge base.

I’m gaining more and more knowledge on this subject since we’re developing a VA – named Gabi – at Gabetti (see here a video interview with some interaction with the VA, in Italian) , together with the Kallideas team, to manage the basic support at our IT helpdesk. And – since the pilot phase launch early on July 2007 – we started training Gabi.

We choose the training arguments by taking a look at the most frequent items on our online helpdesk: we released Gabi with basic knowledge on PC, printers and network problems and then moved to email and password management.

During a meeting, early this week, with our Helpdesk manager and the IA expert from Kallideas I was taking a look at the tickets data to understand which arguments need to be teached to Gabi next and then BOOM I “saw” the long tail in these data.

The long tailg of helpdesk tickets

It’s not long ago that I finished reading the inspiring The Long Tail book by Chris Andreson: looking at the ticket statistics I saw how the higher number of tickets was concentrated in less then 10 different arguments and, from there, the number of tickets decreased rapidly while the problems our users were declaring raised impressively.

It was pretty interesting finding my first tail, but now problems arise: VA are very good at managing a small amount of know-how helping with this large numbers of users; but we’re now going to face a nice task: managing a large amount of information to help a relatively small number of users… uhm… need to go deeper into this to better understand the most effective solution.

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