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	<title>Yellow Line &#187; virtual assistant</title>
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	<description>Matteo Penzo: rants and rumblings on my view on life, business and other amusements.</description>
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		<title>Creating the helpdesk experience</title>
		<link>http://lineagialla.com/2007/11/a-tailor-made-world/</link>
		<comments>http://lineagialla.com/2007/11/a-tailor-made-world/#comments</comments>
		<pubDate>Sat, 24 Nov 2007 04:07:39 +0000</pubDate>
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		<description><![CDATA[We all have, sooner or later depenging on how you feel lucky, a frightening story about helpdesks: labyrintic menus, looping hold-on messages, and ultra-dumb helpdesk guys (ever felt that strange experience when every guy you talk to asks the same identical question before passing your call to the next one?). Believe me, I&#8217;ve always been [...]]]></description>
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		<title>Marvin Minsky in Italy</title>
		<link>http://lineagialla.com/2006/09/marvin-minsky-in-italy/</link>
		<comments>http://lineagialla.com/2006/09/marvin-minsky-in-italy/#comments</comments>
		<pubDate>Sat, 30 Sep 2006 05:45:23 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[This evening &#8211; after a 3+ hrs trip to Bergamo (while it usually takes no more that 45mins) &#8211; I enjoyed together with my colleagues Marco (who&#8217;s also my office pal) and Flavio Minsky&#8217;s conference as I previously blogged (Leeander was at the conference too but unfortunately we haven&#8217;t managed to meet). Minsky is a [...]]]></description>
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		<title>Forthcoming speaking appointments</title>
		<link>http://lineagialla.com/2006/09/forthcoming-speaking-appointments/</link>
		<comments>http://lineagialla.com/2006/09/forthcoming-speaking-appointments/#comments</comments>
		<pubDate>Fri, 29 Sep 2006 04:47:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<category><![CDATA[user experience]]></category>
		<category><![CDATA[virtual assistant]]></category>
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		<description><![CDATA[I&#8217;m starting my autumn season for seminars next week, and I&#8217;d say that yours truly has been invited as a speaker to pretty interesting and high level seminars this year. We&#8217;ll start on Monday 3 October with a so trendy Web 2.0 closed group seminar in Torino (yes, where we had Olimpic Games early this [...]]]></description>
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